Return Policy

Return Policy

At DDdesigns, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your purchase, we offer a hassle-free return and exchange policy to make your shopping experience as smooth as possible.

General Return Guidelines:

  1. Returns Eligibility: You may return items within 30 days of the purchase date. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.

  2. Exclusions: The following items are non-returnable:

    • Undergarments and swimwear (for hygiene reasons).
    • Items marked as "Final Sale" or "Clearance."

Return Process:

  1. Contact Us: Before returning an item, please reach out to our customer service team at dddesigns828@gmail.com to notify us about your return. This helps us assist you efficiently.

  2. Pack the Item: Place the item in its original packaging or a suitable alternative to protect it during transit.

  3. Include Documentation: Include a copy of your original invoice or receipt with the return. This helps us process your return more quickly.

  4. Return Shipping: You are responsible for the cost of shipping the item back to us. We recommend using a trackable and insured shipping method to ensure your return is received.

  5. Return Address: Ship the return to the address listed on the return label.

Processing Your Return:

  1. Inspection: Once we receive your return, our team will inspect the item to ensure it meets the return eligibility criteria.

  2. Refund or Exchange: Depending on your preference, we will process either a refund to the original payment method or an exchange for a different size or item of equal value.

Refund Details:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 14 business days for the refund to appear in your account, depending on your bank or credit card company's processing times.

Exchange Details:

  • If you opt for an exchange, we will ship the new item to you as soon as possible. Any price difference will be handled accordingly.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will resolve the issue by providing a replacement, a refund, or an alternative solution.

Additional Notes:

  • We reserve the right to refuse a return if the item does not meet our return eligibility criteria.
  • We are not responsible for items lost or damaged during return shipping. Please ensure secure packaging and tracking when sending returns.

Your satisfaction is our priority, and we are here to assist you at every step of the return process. If you have any questions or concerns, please don't hesitate to contact our customer service team at [Contact Information].

Thank you for shopping with DDdesigns. We appreciate your trust and loyalty.